Computing, Applications, and Support Services

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Computing, Applications, and Support Services

Help Line

Normal Working Hours (Mon-Fri from 0700-1800)

Pager: 434-982-3500 pic 1902 (dial 500 then the pic # if calling from a UVA phone).

After-Hours (Mon-Fri from 1800-0700, Weekends and Holidays)

Non-Urgent Issues

Please complete a "trouble ticket" for any non-urgent concerns. Your issue will be addressed by the Applications team on the next business day.

OR

Email: RAD1902@hscmail.mcc.virginia.edu


Urgent Issues

Systems issues (PACS, Powerscribe, etc.): Pager: 434-982-3500 pic 1902 (dial 500 then the pic # if calling from a UVA phone). 1902 will be forwarded to 906-5682 after 1800 and user will receive a response within 15 minutes from the assigned on-call team member.


Note:
In the event of an after-hours emergency, the On-Call representative should be contacted immediately. If there is no response after 15 minutes, another attempt is to be made. If after another 15 minutes there is still no response, the caller should then notify the Director of Informatics and Support Services or the Vice-Chair of Informatics (contact info listed below).

If no response from the Vice-Chair of Informatics or the Director of Informatics and Support Services, please contact the radiology front Desk, 434-924-9400.

Application Specialists

Powerscribe

Sharon Kuhns, smk3s@hscmail.mcc.virginia.edu
Phone: 434-982-3435


Epic Credentialed Trainer

Nathan Adams, nea2n@hscmail.mcc.virginia.edu
Phone: 434-243-5038
Pager: 434-982-3500 pic 3817 (dial 500 then the pic # if calling from a UVA phone)


MagView

Richard Cubbage, rsc2p@hscmail.mcc.virginia.edu
Phone: 434-243-5014

Information Systems Team

Vice-Chair of Informatics

Christopher “Cree” Gaskin, M.D., cmg9s@hscmail.mcc.virginia.edu
Phone: 434-243-6410
Pager: 434-982-3500 pic 3088 (dial 500 then the pic # if calling from a UVA phone)

Director of Informatics and Support Services

Dan O'Malley, dmo3c@hscmail.mcc.virginia.edu
Phone: 434-982-3872

Radiology IT Manager

Bob Webb, rcw9r@hscmail.mcc.virginia.edu
Phone: 434-243-2601

Help Desk/PC Support Supervisor

Bobby Skeens, rbs3z@hscmail.mcc.virginia.edu
Phone: 434-243-0678
Mobile: 434-531-4187

Help Desk Analyst

Kenny Lawless, kwl2s@hscmail.virginia.edu
Page: 1902 for PC assistance

PC Tech Support

Chuck Mays, cgm8x@hscmail.mcc.virginia.edu
Page: 1902 for PC assistance

Jeremy Brown, jb7bb@hscmail.mcc.virginia.edu
Page: 1902 for PC assistance

George Holden, gh7r@hscmail.mcc.virgina.edu
Page: 1902 for PC assistance

Clinical Support (PACS, Powerscribe, Dicom, Magview, HL7, Interfaces, Server Management, Provisioning, etc.)

Systems Engineers

Chris Moore, cdm6b@hscmail.mcc.virginia.edu
Phone: 434-760-3818

Wayne Martin, wkm6n@hscmail.mcc.virginia.edu
Phone: 434-243-2676

James Jenkins, jaj5z@hscmail.mcc.virginia.edu
Phone: 434-924-2176 



 

Support Services

 

Manager of Support Services
Dave Roberts, dlr4x@hscmail.mcc.virginia.edu
Phone: 434-982-6346

Radiology Reception

Main Desk

Hours of operation (24 hours, 7 days a week)
Phone 434-924-9400

Scheduling

Hours of operation (Mon-Fri 8am - 5pm) 
Phone: 434-243-6888 or 434-243-0321

 

Supervisor

Denise Salzman,
dgs@hscmail.mcc.virginia.edu
Phone: 434-243-6068

Image Management

Main Desk

Hours of operation (24 hours, 7 days a week)
Phone: 434-243-6700, option 2

Supervisor

Michael Dillard, mad7h@hscmail.mcc.virginia.edu
Phone: 434-924-0012

Reading Rooms

Hours of operation (Mon – Fri 0630 – 1900, Sat/Sun/Holidays 0700 – 1200)

Supervisor

Angela Fitzgerald, adf3b@virginia.edu
Office# 243-8313

Concierge

Dana Hoffman, dnh4e@virginia.edu
434-243-6774

Neuro Reading Room

Kristy Hoover, klh8cs@virginia.edu
434-982-3432

Body Reading Room

Mary Clark, mgc8t@virginia.edu
434-924-9331

MSK Reading Room

Wanda Vickers, whh@virignia.edu
434-982-2526

Flouro Reading Room

Megan Skeens, mes6d@virignia.edu
434-924-9340

Evening  RRC

Ryan Detamore, rnd2z@virignia.edu
434-243-6774

Weekend RRC

Sophia Blair, stb3d@virginia.edu
434-243-6774

Coverage RRC

Ginger Fitzgerald, glm2u@virginia.edu
434-243-6774