IT support

IT support

Support for non-hospital computer hardware, network and software issues is provided by SYSAID. To obtain support please click on this link:

Enter your UVA computer ID for the user name. The password is your UVA Eservices password (Central Exchange and Domain). If you have forgotten what this is, you may retrieve it at this link:

You may wish to proactively install the SYSAID agent on your comouter desktop, which can be launched if you are having a problem you wish to have diagnosed.

SYSAID downloads:

Download page for the PC -
Download page for the MAC -
For users with the very latest MAC OS 10.10 system please install this JAVA application -

Use this info when launching SysAid For the first time:
Server URL:
Account Name:  uvasom
Serial Key:  822376895B46AC0D

Of course, if your have computer hardware or network issues you will be unable to do this. The following three people in the Department may aid you in putting in a service request to SYSAID:

Michael Kidd

Susan Bywaters

Gene McClurken


For IT support concerning a hospital computer in the Pathology or Medical Laboratory workspaces, please contact Dan Becker in Laboratory Computing.